Grrrrrrrrrrr

[hobbitomm]

The University library here has a lovely habit, when your books reach a couple of weeks overdue, of sending you a letter, or more recently, an e-mail, reminding you of this fact, and that it might be a nice idea for you to take them back before you owe them more money.

Except when they don't.

Just had a very annoying five minutes on the phone with the library saying 'Yes, but you didn't send me a reminder', to be met with 'Our system says we did, so screw you, and the horse you rode in on!' (Or words to that effect).

I am now extremely annoyed with them, have paid them, on the grounds that some fights you just don't win, and when the computer says it sent an e-mail, then an e-mail was sent (regardless of whether it actually arrived!), but have also told them that in future they can damn well send me a proper letter. On paper. Because I no longer trust their computer system, but at least I can make it as inconvenient for them as possible in future.

Comments

[graylion.livejournal.com]

contrary to the general assumption email is not a reliable system. It's actually quite haphazard.

[loupblanc.livejournal.com]

Of course that statement doesn't apply to spam :/

[hobbitomm.livejournal.com]

Well, quite. Except they assure me steadfastly that 'we sent it, you must have recieved it'. Needless to say, I'm going back to paper

[loupblanc.livejournal.com]

Still as a qualified Network engineer, I can assure you that if the mail server isn't working properly, the delivery of email is never guaranteed.

In other words, they talk shite.

Otoh, Royal Mail isn't always reliable either...